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Ekana Club

Terms & conditions

Welcome to Ekana Club (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of the Ekana Club website and mobile application (“Platform”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Eligibility & Membership

The Platform is intended for registered Ekana Club members and their authorized guests.

You must be at least 18 years old to create an account.

Access is granted via a valid invite code or membership credentials.

You are responsible for maintaining the confidentiality of your account details.

2. Account Registration & Responsibility

By creating an account, you agree to:

  • Provide accurate and up-to-date information
  • Keep your login credentials secure
  • Notify us immediately of unauthorized access

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms
  • Provide false or misleading information
  • Engage in misuse of the Platform

3. Platform Services

Ekana Club provides access to:

  • Sports facility bookings (Tennis, Squash, Badminton, etc.)
  • Dining reservations and restaurant services
  • Event discovery, RSVP, and ticket bookings
  • Member dashboard (bookings, billing, concierge, rewards)
  • Club communication and notifications

All services are subject to availability and club policies.

4. Bookings & Reservations

Sports Bookings

  • Bookings must be made via the Platform
  • Time slots are allocated on availability
  • Late arrivals may result in reduced playtime or cancellation
  • Members must adhere to facility rules and etiquette

Dining Reservations

  • Table reservations are subject to availability
  • The Club reserves the right to reallocate tables for delays or no-shows
  • Special requests are not guaranteed but will be accommodated where possible

Event Bookings

  • Event tickets or RSVPs may require payment or eligibility criteria
  • Entry is subject to valid booking confirmation and QR check-in
  • Some events may be restricted to members only

5. Payments & Billing

Payments may be required for bookings, events, or services

All transactions are processed through secure third-party payment gateways

Prices are subject to change without prior notice

Refund & Cancellation Policy

Cancellation timelines vary by service (sports, dining, events)

Refund eligibility depends on the cancellation window and event type

No refunds for no-shows unless explicitly stated

6. Member Conduct

By using the Platform and Club facilities, you agree to:

  • Respect other members, staff, and property
  • Follow all club rules and safety guidelines
  • Not engage in abusive, disruptive, or unlawful behavior

Ekana Club reserves the right to:

  • Deny access to facilities
  • Suspend membership privileges
  • Take appropriate legal action if necessary

7. Rewards & Member Points

Members may earn points through bookings, dining, and participation

Points can be redeemed for select benefits (e.g., discounts, offers)

Points:

  • Have no cash value
  • Are non-transferable
  • May expire as per program rules

Ekana Club reserves the right to modify or discontinue the rewards program.

8. Intellectual Property

All content on the Platform, including:

  • Logos
  • Designs
  • Text
  • Images
  • Software

is the property of Ekana Club or its licensors and is protected by applicable laws.

You may not copy, reproduce, or distribute any content without prior written consent.

9. Privacy

Your use of the Platform is also governed by our Privacy Policy.

By using the Platform, you consent to the collection and use of your data as outlined there.

10. Third-Party Services

The Platform may integrate with third-party services (payments, analytics, etc.).

We are not responsible for the content or practices of third-party providers.

11. Limitation of Liability

To the maximum extent permitted by law:

Ekana Club shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, revenue, or business opportunities
  • We do not guarantee uninterrupted or error-free service

12. Service Availability

Features and services may be modified, suspended, or discontinued at any time

We reserve the right to update or change offerings without prior notice

13. Termination

We may suspend or terminate your access if:

  • You violate these Terms
  • Your membership is revoked
  • There is misuse of services

You may request account deletion by contacting us.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.

15. Changes to Terms

We may update these Terms from time to time.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

16. Apple App Store Compliance

Payments for digital services comply with Apple’s in-app purchase guidelines where applicable

Apple Inc. is not responsible for:

  • The Platform’s content or services
  • Maintenance or support
  • Users acknowledge that Apple is a third-party beneficiary of these Terms

17. Contact Us

For any questions regarding these Terms:

  • Sector 7, Amar Shaheed Path, Gomti Nagar, Lucknow, Uttar Pradesh 226010
  • Email: admin@ekanaclub.com
  • Phone: 8090020111